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RMA Number Request (Return Material Authorisation)

This form must be submitted to Tandberg Data GmbH online. The RMA number must be obtained prior to returning the product.

Please complete the form below and follow the instructions. After completing all the form, submit online.

Case Information
Tandberg Data Case Number (if available)

Billing Information
Company:*    
Address 1:* Address 2:
City:* Country:*
Postal Code:* Attention:
First Name:* Last Name:*
Phone:* x Fax:*
Email:* VAT-Identification:*

Shipping Information
Check if same as Billing Information
Company:*    
Address 1:* Address 2:
City:* Country:*
Postal Code:*    

Device Information
Device:* Serialnumber:*
Colour:* Internal/External: Internal External
Failure Description:*
All defective drives/loaders/libraries are to be returned to:
Tandberg Data GmbH
Customer Service
Feldstr. 81
D - 44141 Dortmund
Germany

When shipping the defectives, please remove all attachments: Cables, terminators and/or mounting posts from tape drives.
 

Please handle TANDBERG units with care.
Please handle all Tandberg Data units with care. If damage occurs in transport due to due to rough or poor packaging Tandberg Data will charge you its regular charges for repair. The customer is liable for damages and Tandberg Data will claim compensation if the faulty unit is not returned within ten days.

This also effects damages outside the warranty period, as well as returning wrong devices, sending devices with other than named serial number and hardware which is not Tandberg Data equipment.

Click here to view the Tandberg Data Packing instructions (PDF file)

 
 
 
call free 00 800 TANDBERG